Service Delivery Focus
Candidate selection is about narrowing the field to a select few. Vision’s Service Delivery Focus, on the other hand, is about expansion: broadening each consultant’s performance, contribution, and value to your team. Along with our on-going commitment to build competencies, capabilities, and our consultant’s engagement with your project, we are prepared to bring vital project and personnel management tools to bear, customizing our on-going supervision and support according to your preferences.
Depending on your requirements, we can support practices that establish clear, realistic project and performance objectives for the consultant, as well as standards for assessing the responsiveness of our Service Deliver Manager.
We work hard to keep feedback loops open and continually gauge our performance and that of our consultants against agreed-upon Service Level Objectives. When the project ends, we are anxious learn from our experience with you.
In the end, Service Delivery is about value for you and growth for our consultants and yes, for Vision. It’s about the perfect alignment of our objectives with yours, and that is the best formula for partnership.
Enhancing Execution
Our Service Delivery team operates on four core principles inherent in effective project execution:
1. Setting Clear Goals and Priorities
Goal setting begins with the consultant selection process and your project requirements. Throughout our relationship, the Vision team is trained to clearly define and measure the outcomes we strive to achieve together. Members of the Vision team remain closely involved throughout each consultant engagement.
2. Follow Through
The Vision team promotes open sharing of information to continually improve our performance and to provide effective problem solving solutions. We gather your feedback related to consultant performance at specified intervals throughout the engagement. Our Service Delivery Manager provides specific expertise and support while monitoring consultant feedback and performance.
Even as we work closely with you, we maintain a professional and career development plan for each Vision consultant. Annual performance and compensation reviews provide Vision consultants with documented feedback related to performance and work habits. In addition, the process yields consultant feedback related to Vision, the work environment, opportunities to improve productivity, and career development.
3. Expanding People’s Capabilities: Professional Development for Vision Consultants
Vision is dedicated to expanding the capabilities of our consultants as well as our clients. As Vision consultants expand your capabilities now, we promote professional development for our consultants.
Vision’s commitment is to prepare our employees to manage the most current methods and technologies they will confront in the workplace. We offer our employees a variety of Professional Development options ranging from Web-based training and certification courses to instructor-led seminars and classroom training.
Together, Vision consultants have amassed centuries of project management experience. They are encouraged to share this know-how through individual and team interaction as well as through online resources.
4. Rewarding the Doers: Performance Rewards and Project Completion Bonuses
We believe that rewarding our employees for their efforts is paramount to the success of your project, the success of our consultants, and the success of Vision Technology Services. Appropriate and timely rewards promote project continuity and allow us to maintain a long-term, dedicated staff. That translates into superior client service for you.
Vision offers performance rewards and project completion bonuses. For example, our monthly Vision Focus award recognizes consultant achievements above and beyond client expectations. Focus award winners in Baltimore and DC are recognized throughout the company for their accomplishments.
We also believe in team rewards and having some fun together. We conduct numerous social events each year to recognize our consultants’ efforts. Consultant luncheons and quarterly “What’s Next?” meetings strengthen vital relationships, build cohesiveness, improve alignment with cultural and strategic priorities, and strengthen employee engagement. We strive constantly to create opportunities to explore technical issues and celebrate our achievements.
